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Claim Associate-Title Doc Proc Job Details

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Job Ref:  41778
Industry:  Insurance
Job Type:  Full Time
State:  Virginia (VA)
City:  Charlottesville
Employer:  State Farm Insurance
Job Description:  Why State Farm?

Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada.

This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime.

From diverse backgrounds and talent, to meaningful work and comprehensive benefits, :Like a good neighbor...: isn't just a slogan. It's who we are and how we do business.


Completes processing of documents related to salvage disposition in accordance to authority provided by the claim handler Facilitates all necessary paperwork to properly brand title on all salvage at direction of claim handler Secures necessary information and documentation to process titlework to conclude salvage handling Initiates payment at the direction of claim handler


Works under supervision and seeks guidance throughout the titling and salvage process Trains less experienced Claim Associates Follows detailed instructions from claim handler Monitors progress of salvage process through completion of ASR reporting Researches, resolves, and processes tasks within approved limits as assigned Knowledge of individual jurisdictional processes, procedures and forms required to correct paperwork inaccuracies Follows instructions from claim handler, with minimal questions Learns the salvage process and ASR reporting Researches, resolves, and processes tasks within approved limits as assigned Communicates with team members, external customers/vendors which may require contacts by telephone, by correspondence or in person to assist in title & salvage paperwork processes Develops a basic understanding of individual jurisdictional processes, procedures and forms required to correct paperwork inaccuracies Secures necessary documentation to assist in the handling of claims title/salvage paperwork Adheres to company claims procedures related to titling and salvage processes and paperwork Adheres to state and federal procedures related to titling and salvage processes and paperwork


Fulfill state licensing and continuing education requirements as applicable Position may require walking, climbing, bending, reaching, kneeling, squatting, stooping, crawling, and/or lifting objects Job may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars. Incumbent must be willing to work flexible work shifts as operation dictates Incumbent may work irregular hours, including nights, weekends and holidays, based on workload and job requirement. Incumbent may be required to work overtime


This is a REPOST. If you previously applied for this position, you do not need to reapply.

Virtual arrangements will NOT be considered.

We are seeking Auto or Fire Claims employees to fill within the new Title Document Processing (TDP) area. TDP will handle title processing for both Auto and Fire claims. Prior titling experience desired but not required.

All employees hired/transferring into the TDP area will have a 12-month incumbency period (beginning on the live date following training) which must be met before the employee can post for other State Farm positions. The incumbency period does not affect the at-will relationship between State Farm and the employee and does not create an employment contract, nor contractual rights.

Applicants may be expected to work during the business hours of Monday - Friday 7:00am-7:00pm based on workload and job requirements.

Anticipated start date is 4/14/2014.


Our Total Rewards benefits package includes: Competitive starting salary
Annual merit reviews
Annual bonus potential
You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more. For more information about our company, careers and Total Rewards, visit ( in Canada). You can also learn more about what to expect from our employment process - US or Canada.

State Farm Insurance is an equal opportunity employer

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