Customer Support Engineer-WEA - Cisco Systems Inc., San Jose, CA Job Details

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Table.Right {float: Right;text-align: Right;border:0;padding:3px;} DIV.VEclearFloatAfterElement {clear:both;visibility:hidden;height:0px;} Requisition #: R902252 Location: UNITED STATES.CALIFORNIA.SAN JOSE
Job Title: Customer Support Engineer-WEA Region: AMERICAS
Area of Interest: Cisco Services (Formerly Customer Advocacy)
Level of Experience: Experienced - Non Manager
Flexible Work Option: No
Job Description: This Technical Services Customer Support Engineer position has the following responsibilities:

--Provides second/third level technical support for carrier services technologies to Cisco customers, partners, account teams, and other TAC engineers.
--Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
--Provides technology/product training and intellectual property material as required.
--Acts as focal point for large account network problem resolution.
--Effectively utilizes moderate to complex lab setups to recreate and solve problems.
--Submits complete and correct DDTS reports in area of expertise.
--Impact is major.
--Interacts across TAC teams and development teams at peer level.
--Typically reports to Mgr, Technical Support.
--Typically interfaces with lower level CSE''s, VARs, OEMs & end-users & internal engineering departments.

Desired Experience:

* 4+ years of Technical Support experience

Required Skills and Experience:

* 2+ years experience working in PDH/SDH/SONET Technologies (DS-0, T1, T3, E1, E3, SONET, SDH)
* 2 years experience working in TWO of the following SP-focused technologies:
-> ATM (PNNI,PVCs,SVCs)
-> Frame Relay
-> PPP/L2TP
-> Packet SP Voice (MGCP, MEGACO, VoAAL1, VoAAL2, SS7)
-> MLPPP
-> IP QoS
-> IP Service Control (L4 to L7)

Cisco Certifications Required

Desired Attributes:

* Ability to communicate effectively both verbally and in writing
* Working with cross-functional team
* Ability to determine problems and deliver known solutions
* Ability to work effectively with and provide guidance to other members of the work group

Desired skillsets are associated with the following certifications or technologies: CCNP, CCIE

Typically requires BS in a technical field (CS/EE preferred)or equivalent plus 2-5 years related experience.

This position must reside in San Jose, CA.
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