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Show me jobs like this one| Company: | Cisco Systems Inc. |
| Job Ref: | 44433918 |
| Industry: | Engineering |
| State: | Ohio (OH) |
| City: | Poland |
| Post Date: | 04/27/2012 |
| Job Description: |
Cisco Career Connection Job Description JavaScript Warning! Your browser must be configured to support JavaScript before you can apply. Once you have properly configured your browser please try again. The form below WILL NOT submit until JavaScript is enabled. Table.Right {float: Right;text-align: Right;border:0;padding:3px;} DIV.VEclearFloatAfterElement {clear:both;visibility:hidden;height:0px;} Requisition #: S907475 Location: POLAND.KRAKOW.KRAKOW Job Title: Customer Support Engineer Region: EMEA Area of Interest: Cisco Services (Formerly Customer Advocacy) Level of Experience: Experienced - Non Manager Flexible Work Option: No Job Description: Cisco seeks Customer Support Engineers to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize. This is a great opportunity for someone with perseverance, an empathetic view of the customer and good customer relationship management skills to hone their skills and advance their career by providing value to customers in the form of current and future type of post-sale services. The scope of responsibilities assigned to the position: • Works for worldwide customers within his own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision • Solves reported product and network problems of moderate complexity • Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction • Provides basic systems/product training and intellectual property material • Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services The qualifications and personal skills we are looking for are: • Bachelor’s or Master’s degree in engineering (Computer Science, Electrical Engineering) • 2 - 4 years related experience involving customer exposure element • Good technical foundation in networking (CCNA equivalent level or above) is required • Other technology or product knowledge, experience or certifications in the following areas are a plus: voice, security, routing, switching, Microsoft, Linux • Ability to communicate in English effectively both verbally and in writing; other languages would be a plus • Passion and demonstrated ability to learn and work in a multicultural team environment • Ability to drive to achieve goals with limited supervision • Analytical skills Are You ready for the Challenge? Then come and talk to us! To start with, we will give you a variety of classroom learning sessions, lab hands on and on the job learning for 2 months on the technology where you will specialize in as well as on the tools that you will need. This will be followed by a gradual integration into the role with the support from senior engineers during the following three months. Ongoing technical training, support from seniors as well as a range of development opportunities and an attractive compensation package are also waiting for you. You can reach high at Cisco! Please, add the following clause to your application:”I agree to process my personal data for the purpose of recruitment, in accordance with Regulation "Ochrona Danych Osobowych" dated 29/08/1997 (Dz. Ust. Nr 133, poz.883).” Table.Right {float: Right;text-align: Right;border:0;padding:3px;} DIV.VEclearFloatAfterElement {clear:both;visibility:hidden;height:0px;} Cisco is an Affirmative Action and Equal Opportunity Employer Cisco is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: , E-Verity Right to Work Poster: , | | © 1992-2012 Cisco Systems Inc. All rights reserved. | | | |
