Manager, Advanced Services - Cisco Systems Inc., Maryland Heights, MO Job Details

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Table.Right {float: Right;text-align: Right;border:0;padding:3px;} DIV.VEclearFloatAfterElement {clear:both;visibility:hidden;height:0px;} Requisition #: R913715 Location: UNITED STATES.MARYLAND.COLUMBIA
Job Title: Manager, Advanced Services Region: AMERICAS
Area of Interest: Cisco Services (Formerly Customer Advocacy)
Level of Experience: Experienced - Manager
Flexible Work Option: No
Job Description: **Selected applications MUST be a U.S. CITIZEN and HOLD a current SECRET (TS) U.S. Government Security Clearance. Highly prefer TS/SCI.**

**Candidates who are NOT a U.S. CITIZEN and hold a TS clearance WILL NOT be considered for this position.**

**Must be located in the Columbia, MD, D.C. or surrounding area or willing to relocate to that area.**

Cisco seeks a strong leader and communicator with a deep understanding of business fundamentals to lead consultant teams in the role of Manager, Advanced Services. In this position, you will be responsible for customer satisfaction, profitability and revenue generation for your area of responsibility. Success in this role requires an understanding of customer requirements and business metrics, and an aptitude for influencing and guiding internal stakeholders as well as customers and partners. This is a great opportunity for someone with strong customer-facing skills to apply their knowledge and experience in a role that is central to growth for an organization that is leading innovation in today’s networking technology industry.

DUTIES:
•Supervises the activities of a team with responsibility for results in terms of customer satisfaction and delivery assurance.
•Manages overall operations for a region or customer segment, including resource allocation, contract negotiation and customer issue resolution.
•Manages and directs the planning, implementation and management of networking projects, WAN audits, LAN Assessment and Consulting and/or Customized services.
•Assumes leadership role in CA or cross-functional teams to drive service delivery and/or product improvements.
•Represents AS in EBC'sParticipates in major cross-functional projects affecting Cisco business, product, or service leadership
•Works with little or no direction and is mindful of organizational goals and objectives. Independently identifies complex issues and resolves complex problems that impact strategic direction.
•May act as a SPOC (single point of contact) for AS delivery in certain customer accounts.

REQUIREMENTS:
•Typically requires BSCS or BSEE or equivalent plus 8-10 years-related experience.
•Experience in customer support, knowledge of inter-networking technologies and the competitive marketplace.
•Should possess 2+ years-prior management experience.
•Minimum Secret security clearance. TS/SCI is highly preferred for this position.

SKILLS:
•Complete understanding of and experience in leading a team in applying all elements of Technical Consulting.
•Proven business and technical expertise and extensive customer service engineering experience. Thorough understanding of networking technology and strong technical knowledge of company products.
•Demonstrates strategic skills.
•Excellent working relationships with other customer service organizations within Cisco and with appropriate business units.
•Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments.
•Demonstrated industry awareness.


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