Job ID #: 00087493 Location(s): KS - Olathe Functional Area: ServicePoint Education Required: Bachelors Degree Position Type: Full Time Relocation Provided: None Experience Required: 5 - 7 Years
Your future starts at Farmers®!
At Farmers Insurance, we know you’re looking for opportunity, growth and future possibilities. If you’re self-motivated with strong leadership and communication skills, find out why Farmers is where you belong!
Our Service Operations Supervisors supervise a team within a call center environment to maximize positive customer experience for both internal and external customers by identifying, understanding, and resolving inquiries. Focuses on risk acceptability guidelines and favorable profitable business results.
A Service Operations Supervisor will lead their assigned team members to maximize team performance and company results. Effectively communicate company strategies related to products and philosophies to team members and monitor team’s understanding. Maintain risk selection and financial control integrity by reviewing and analyzing individual team member performance. Inspire, develop and mentor assigned team members, and employees in other units as requested
Supervisors will monitor all aspects of team performance, including but not limited to: customer experience, work product quality, efficiency, and compliance with established company and regulatory guidelines. Creates and implements plans to constantly improve team performance.
We are seeking a progressive change agent with a sense of urgency and strong leadership and people management skills.
Four year degree required. Completion of or actively pursuing an insurance designation preferred. Completion of Six Sigma Green Belt Certification preferred.
Five years of leadership or supervisory experience with a minimum of two years of experience in a customer service oriented or call center environment.
CORE COMPETENCIES
Leads Self – sets the standard for individual performance, metrics and goals while contributing to the overall success of the department.
Innovation – identifies, suggests and contributes to innovative process changes to support business practices and organizational strategy.
Communication – adapts communication style to audience. Uses communication to clarify, persuade and influence audience.
Team Work – seeks and accepts feedback to/from others to reach full potential and achieve company goals. Looks for opportunities to improve individual and company performance by identifying and implementing best practices.
Inspire – Pursues informal and formal opportunities to inspire, develop and mentor other employees.
Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.
Required job duties are normally performed in a climate-controlled office environment.
Four year degree required. Completion of or actively pursuing an insurance designation preferred. Completion of Six Sigma Green Belt Certification preferred.
Five years of leadership or supervisory experience with a minimum of two years of experience in a customer service oriented or call center environment.
Strong leadership and people management skills Strong written and verbal communication skills Demonstrated analytical and organizational skills
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
