Job ID #: 87527 Location(s): DE - Wilmington Functional Area: eBusiness Education Required: Bachelors Degree Position Type: Full Time Relocation Provided: None Experience Required: 7 - 10 Years
The Director, User Experience (UX) is the lead user advocate and usability expert for 21st Century Insurance. The Director UX leads a team whose mission is to create simple, easy to use, world class digital consumer interfaces (internet and mobile). The Director works closely with business partners to ensure that our products and services strike the right balance between user experience, profitability, business growth, time-to-market, and innovation. The Director UX must think both strategically and tactically to support both long term and short term objectives. The Director reports to the VP of E-Business.
** Provides design from concept through project execution, including user stories, wireframes, prototypes, user interface specifications, and final graphics. ** Design output will be in varying forms, including web graphics, flash, basic html/css, interactive demos or prototypes, and in-house and external collateral. **Provides leadership and coaching to the user experience team, including ensuring that they understand key business drivers and requirements, and can make appropriate trade-offs between user and business needs when necessary. ** Recruits and develops top talent. ** Understands and applies user centered design best practices and techniques. ** Evangelizes the importance of human factors, user feedback, and data-driven decisions in designing the end-to-end user experience. Acts as a brand steward by championing our brand in all of our customers' experiences. ** Ensures consistency and best practices design across the product lines and business units. ** Oversees style guidelines and the creation of reusable design elements. ** Works collaboratively and interactively with business owners, IT, external agencies and executive team. Incorporates input from multiple stakeholders while pushing back when appropriate based on user research, data, brand, and design principles. ** Advocates iterative releases and live site testing. Uses data from testing to minimize risk and improve performance. ** Balances creativity with consistency, and factors in development efficiency and site performance when developing designs. ** Seeks opportunities to maximize conversion rates and user satisfaction. ** Manages milestones, deadlines and scheduling for multiple simultaneous projects, keeping the team up to date with progress and decisions.
** Demonstrated ability to bring products and services to market quickly and make appropriate cost/user experience trade-offs. ** Personal interest in / early adopter of web 2.0 consumer services, social networks, search and other relevant areas. ** Experience running Usability Testing and User Interface prototyping. ** Demonstrated skill in designing usable web sites and an obvious strong visual design sense. ** Expertise with HTML/XHTML, CSS, web standards and cross-browser design
** Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting and/or carrying 20 lbs. maximum, bending, talking, hearing, and driving.
** Required job duties are normally performed in a climate controlled office environment.
** Bachelor's Degree in related field and/or related education and experience.
** 7+ years of experience as user experience professional or human factors engineer with demonstrated ability to improve business performance and user satisfaction. ** 5+ years working on large scale consumer-facing web sites. Financial Services experience is a plus. Experience in the mobile channel is required. ** 4+ years effectively leading a team, and developing the people on the team to become better user experience professionals.
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
