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|Job Type:||Full Time|
|Employer:|| State Farm Insurance|
Why State Farm? |
Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada.
This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime.
From diverse backgrounds and talent, to meaningful work and comprehensive benefits, :Like a good neighbor...: isn't just a slogan. It's who we are and how we do business.
WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
Respond to inquiries from customers and resolve customer complaints, discuss loan declinations with customer, assist agents and staff in the proper completion of loan documents
Accurately interpret rate schedules, policy manuals, procedure guides and automated application processing system information to provide support for customers in the completion of consumer loan transactions
Provide input to credit analysts in the second review process
Obtain payoffs from lien holders in refinance or lease buy out transactions
Works with Agency Field Specialists to develop relationship and expedite information necessary to and from the field
Train and educate agents and staff on consumer loan program
Assist service provider with the completion of service requests.
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
Knowledge of all aspects of consumer lending and call center operations
Understanding of consumer loan process and how to identify issues
Assist in developing policies and procedures
Demonstrate leadership, communication, and negotiation skills
ITEMS OF NOTE
May work irregular hours due to time zone differences of agents and/or consumers
May travel for meetings, seminars, and additional training
Call center or consumer lending experience are a must. Please don't apply if you don't meet the requirements.
The shift for this job is 10:45AM to 7:30PM and occasional saturdays are also required.
There is a 12-18 month commitment for this position.
BENEFITS: TOTAL REWARDS
Our Total Rewards benefits package includes: Competitive starting salary
Annual merit reviews
Annual bonus potential
You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more. To search for more information on careers in the U.S., visit statefarm.com/careers. To search for more information on careers in Canada, visit statefarm.ca/careers.
State Farm Insurance is an equal opportunity employer