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|Job Type:||Full Time|
|Employer:|| State Farm Insurance|
Why State Farm? |
Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada.
This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime.
From diverse backgrounds and talent, to meaningful work and comprehensive benefits, :Like a good neighbor...: isn't just a slogan. It's who we are and how we do business.
WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
Answers telephone and/or e-mail inquiries from customers and agents
Initiates, activates, and services accounts
Contacts customers and/or vendors to obtain information or resolve problems
Processes and/or routes transactions, requests, and inquiries using established procedures
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
Knowledge of bank products
Basic understanding of response center or processing center dynamics
ITEMS OF NOTE
Entry into this job family may require passing additional background checks
May work a non-traditional schedule including weekends, evenings, overnights, and/or holidays
May be required to work overtime
May be required to attain and retain state licenses
BILINGUAL SKILLS IN SPANISH REQUIRED FOR THIS POSITION. Please don't apply if you are not bilingual.
SIGNIFICANT JOB RESPONSIBILITIES:
* Answer incoming customer and agent phone calls into Mortgage Loan Services call center to understand the caller's intent, answer mortgage/home equity questions, and/or route them to the appropriate area.
* Make some outbound calls.
* Majority of time will be spent on the phone providing Remarkable customer service.
* Mortgage/Home Equity and/or Banking background a plus but not required
* Customer service experience desired
* Strong customer focus
* Ability to work in a team environment
* Communications skills
****Hours of operation are 8:00 am to 7:00 pm. Shifts are 7 hours 45 minutes.
****Will require working a rotation on the 10:15 a.m. to 7:00 p.m. shift and some occational Saturdays.
BENEFITS: TOTAL REWARDS
Our Total Rewards benefits package includes: Competitive starting salary
Annual merit reviews
Annual bonus potential
You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more. To search for more information on careers in the U.S., visit statefarm.com/careers. To search for more information on careers in Canada, visit statefarm.ca/careers.
State Farm Insurance is an equal opportunity employer