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Show me jobs like this one| Company: | Cisco Systems Inc. |
| Job Ref: | 46139033 |
| Industry: | Arts/Entertainment/Publishing |
| State: | California (CA) |
| City: | San Jose |
| Post Date: | 04/09/2012 |
| Job Description: |
Cisco Career Connection Job Description JavaScript Warning! Your browser must be configured to support JavaScript before you can apply. Once you have properly configured your browser please try again. The form below WILL NOT submit until JavaScript is enabled. Table.Right {float: Right;text-align: Right;border:0;padding:3px;} DIV.VEclearFloatAfterElement {clear:both;visibility:hidden;height:0px;} Requisition #: R915288 Location: UNITED STATES.CALIFORNIA.SAN JOSE Job Title: Program Manager - Service Enablement Region: AMERICAS Area of Interest: Cisco Services (Formerly Customer Advocacy) Level of Experience: Experienced - Non Manager Flexible Work Option: No Job Description: The Senior Program Manager will lead multiple, high profile, strategic engagements and will own all planning functions associated with the GTC Seamless Engagement program. The role will serve as “chief catalyst” to help drive the transformational change described by the program charter: Enable a differentiated global service experience for customers through an integrated multi-channel engagement model centered around collaboration and knowledge sharing. This individual will be expected to concurrently exhibit thought leadership and analytical rigor in shaping strategy while driving planning, decision making, accountability and results against the plan. He/she is expected to leverage the context gained from planning to develop and articulate strategy that is high impact and actionable. As a member of a small, high-profile, high-performance, fast-paced internal Service Delivery transformation team , this role provides great perspective and exposure playing a significant role in enabling Cisco Services & the Service Delivery transformation. Core skills: Responsibilities: • End to End Program Management from planning through implementation • Create, manage & execute a complex program plan • Manages the integration, interdependencies, and alignment of all projects and tracks to ensure successful delivery • Conduct weekly meetings with program & project teams to communicate, track & manage program activity • Identify & secure resources for program execution • Ensure all program deliverables and milestones are planned for & well executed in a timely fashion • Partner with cross-functional stakeholders to identify areas of synergy & manage expectations • Identify program success metrics & plan for execution • Prepare & deliver program/project milestone presentations (e.g. Concept Commit, Execute Commit, Readiness Review) to the Leadership Team Core Skills: • Experience & proven ability in planning and implementing large complex initiatives & programs • Ability to influence & collaborate at all levels • High energy, strong analytical thinker • Ability to navigate & operate through ambiguity • Strong communication & influencing skills • Demonstrated ability to develop and sustain strong relationships with the Sr. Leadership, Technical Leaders & cross-functional teams • Ability to lead & manage global de-centralized teams • Attention to detail - record keeping and reporting • Ability to prioritize deadlines in a fast-paced environment • Ability to persuade others to take action and follow through to ensure the action is taken Desired Skills: Understanding of the Cisco Services business Prior experience in implementing social media support programs This position must be located in San Jose or RTP Table.Right {float: Right;text-align: Right;border:0;padding:3px;} DIV.VEclearFloatAfterElement {clear:both;visibility:hidden;height:0px;} Cisco is an Affirmative Action and Equal Opportunity Employer Cisco is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: , E-Verity Right to Work Poster: , | | © 1992-2012 Cisco Systems Inc. All rights reserved. | | | |
