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Show me jobs like this one| Company: | Cisco Systems Inc. |
| Job Ref: | 46338170 |
| Industry: | Clerical/Administrative |
| State: | California (CA) |
| City: | San Bruno |
| Post Date: | 04/23/2012 |
| Job Description: |
Cisco Career Connection Job Description JavaScript Warning! Your browser must be configured to support JavaScript before you can apply. Once you have properly configured your browser please try again. The form below WILL NOT submit until JavaScript is enabled. Table.Right {float: Right;text-align: Right;border:0;padding:3px;} DIV.VEclearFloatAfterElement {clear:both;visibility:hidden;height:0px;} Requisition #: R915315 Location: UNITED STATES.CALIFORNIA.SAN BRUNO Job Title: Customer Support Engineer-Spam Fighter Region: AMERICAS Area of Interest: Engineering - Software Level of Experience: Experienced - Non Manager Flexible Work Option: No Job Description: Job Description: Help us fight spam! Cisco’s Security Technology Business Unit is a cornerstone of Cisco Security Systems. We provide solutions to the networking world covering secure network communications, threat defense systems, security management and web and email security. The Customer Support Engineer works as part of the Security Support Operations Group and is responsible for handling escalations for our email and web security suites. Some of our many services include Cisco IronPort Anti-Spam, Outbreak Filters, and the SenderBase reputation system. http://www.cisco.com/web/about/ac49/ac0/ac1/ac259/ironport.html#~tab-b Primary responsibilities include: • Triage internal and external escalations related to scoring, listing, efficacy and reputation determinations made by our security systems • Provide second tier engineering response to email and web security issues escalated from customer support and other customer-facing teams • Answer emails in ticketing queues and respond to alerts generated by monitoring systems • Work closely with teams located in the US and abroad • Contribute to the establishment of procedures and best practices for internal and external use • Generate trend and activity reports. Required Experience and Aptitudes: • Minimum of two years in a support or administrative role with corporate and open source email systems • Excellent communication and teamwork skills, with solid judgment about handling proprietary information. • Extremely strong analytical and problem solving skills • Must be customer focused, with a strong sense of quality and thoroughness Technical Skills: • Knowledge of spam, virus and phishing techniques • UNIX Experience and familiarity with tools such as dig, traceroute, whois, etc. • Strong email knowledge (administration, blocklists, RFCs, reading email headers and understanding SMTP) • Networking knowledge (subnets, network classes, DNS) • Perl, shell scripting, regular expression and SQL experience Personal Characteristics • Passion to proactively seek ways to make the Internet a more secure place. • Entrepreneurship, sense of urgency: The successful candidate will possess a high energy level which allows them to react to situations quickly and decisively, possessing self confidence to be assertive when taking a position • Indomitable work ethic: The successful candidate will reject setbacks and will enthusiastically persist until ambitious goals are achieved. He or she will be resourceful and innovative at tackling complex challenges in a timely matter • Accountability: He or she should be a results oriented team player who leads by example, holds himself or herself accountable for performance, takes absolute ownership, and champions all aspects of security operations. Benefits: • Work in a dynamic environment with really smart people • Be provided opportunity to grow and accelerate your career with a myriad of options • Learn the business… • Work for the leader in anti-threat technology • Great benefits Other Requirements: • Hours: Regular escalation coverage is M-F from 9-5:30 Pacific time, with rotating weekend support shifts 7:30am-4pm Pacific. Rare shifts on minor holidays, or to provide backup coverage for our offshore teams. • Location: San Bruno, CA. Table.Right {float: Right;text-align: Right;border:0;padding:3px;} DIV.VEclearFloatAfterElement {clear:both;visibility:hidden;height:0px;} Cisco is an Affirmative Action and Equal Opportunity Employer Cisco is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: , E-Verity Right to Work Poster: , | | © 1992-2012 Cisco Systems Inc. All rights reserved. | | | |
