Program Manager - Cisco Systems Inc., San Jose, CA Job Details

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Table.Right {float: Right;text-align: Right;border:0;padding:3px;} DIV.VEclearFloatAfterElement {clear:both;visibility:hidden;height:0px;} Requisition #: R917512 Location: UNITED STATES.CALIFORNIA.SAN JOSE
Job Title: Program Manager Region: AMERICAS
Area of Interest: Cisco Services (Formerly Customer Advocacy)
Level of Experience: Experienced - Non Manager
Flexible Work Option: Yes
Job Description: • Manage high level partner & vendor issues and escalations.
• Provide operational support to Cisco’s management team and sales team.
• Assist with process improvements and root-cause analysis for accurate revenue reporting.
• Collaborate with all levels of management and cross functional teams in completing project deadlines.
• Proactively communicate deadlines, assignments, and issues to appropriate stakeholders.
• Responsible for process documentation, project status, issues reporting, and training.
• Manage deployment of all learning content to the Learning Store.
• Manage new product and EOL announcements to all stakeholders.
• Manage DCT activities including UAT testing, new program set up, Learning Partner terminations, payment extensions, and student registration discrepancies.
• Collaborate with Cisco Program Managers on initiatives, new program implementation, and projects.

Learning Store Operations:
• Point of contact for questions regarding channels issues from Cisco Learning Partners.
• Liaison between Learning Partners, team members, vendors, and management.
• Manage day to day operations and various programs supported through the Learning Store.
• Co-ordinate with Programs team to bring new Learning Partners on board and set up accounts for invoicing on the Learning Store.
• Host bi-weekly meetings with vendors to address daily issues and review process improvements.
Learning Store Customer Service:
• Point of escalation for Learning Store questions regarding returns, pricing, issues, and shipping delays.
• Review and approve internal training requests for processing.
Accounts Receivable:
• Host weekly meetings with AR team to review Learning Partners’ account activities.
• Assist Learning Partners and Cisco teams with invoice inquiries, credit requests and debit transactions.
• Review credit reports and set credit limits for new Learning Partners.
• Approve credit uplifts and manage credit limits for all Cisco Learning Partners.
• Coordinate with Accounts Receivable on minimizing bad debts, review credit and payment history, and initiate collections notices.

Table.Right {float: Right;text-align: Right;border:0;padding:3px;} DIV.VEclearFloatAfterElement {clear:both;visibility:hidden;height:0px;} Cisco is an Affirmative Action and Equal Opportunity Employer

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