Job ID #: 89500 Location(s): OR - Hillsboro Functional Area: ServicePoint Education Required: High School Diploma Position Type: Full Time Relocation Provided: None Experience Required: 1 - 3 Years
Call Center Representative
Learn Why Farmers® is Where you Belong!
Put your customer service experience to work at Farmers Insurance. We are looking for results driven, customer focused individuals who want to build a rewarding career with us at Farmers. Service Advocates start their career at Farmers with a structured and fully paid training program.
Enjoy a Monday-Friday work shift and a Casual Dress Code!!
Farmers provides competitive starting salaries along with excellent medical, dental & vision; tuition assistance, incentive bonus program, retirement program plus 401(k) with company matching funds, and a casual work environment! At Farmers, we look for talented people at all levels of our organization. Wherever you are in your career, find out why Farmers is where you belong!
Our call center representatives work to maximize positive customer experiences by responding to customer's inquiries or complaints regarding company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies and marketing initiatives to service customer accounts. Additionally, call center representatives will analyze, clarify, and resolve basic policy and account related questions from internal and external customers.
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Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing
Required job duties are normally performed in a climate-controlled office environment.
High school diploma or equivalent required. Four year college degree highly preferred. Successful completion of company approved job assessments
Previous customer service experience highly preferred. Ideal candidate will have basic PC skills, basic math skills, Proven experience in customer service. 1-3 years at minimum is desired.
Customer service skills Typing skills Basic PC skills Basic math skills Conflict resolution skills Verbal and written communication skills
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
