Service Manager - Satellite - CarMax, East Haven, CT Job Details

The CarMax Satellite Service Manager will supervise all aspects of the CarMax Service Operations activities through his/her direct reports, including Inventory Associates, Service Consultants, Service Administrator, and Parts Associates. The Satellite Manager will maintain or exceed ALL key performance measures ûKPM's, on the Daily Operating Report, Monthly P&L, and Targeted Staffing Reports. In addition, the Satellite Manager will maintain or exceed the CarMax quality standards, monthly retail labor goals, CSI standards, ensure proper administration of related paperwork, including AON receivables, repair order documentation and filing, and participate in the on going recruiting, development and success of CarMax OPS-MIT candidates. The Satellite Service Manager must have successfully completed both an Inventory Manager PDP, plus 3+ months as the actual Inventory Manager; or successful completion of both and RPM PDP , plus 3+ months as the actual RPM. Principle Duties And Responsibilities: ~ Ensure that all positions are properly staffed at all times. ~ Participate and endorse all CarMax Training initiatives. ~ Maintain or exceed all CarMax Retail Service goals. Ensure that Labor Sales targets are achieved and exceptional Customer Service (CSI) is provided to all customers. ~ Ensure the successful career development of the members of your Team through adherence to the CarMax Progress Conferences, Files Reviews, Performance Management and the Merit Review Process. ~ Handle all customer concerns in a quick, efficient, and friendly manner. ~ Ensure compliance with all aspects of risk management including the administration of loss prevention, facility maintenance, environmental, health and safety guidelines. Job Specifications: ~ Read, interpret and transcribe data in order to maintain accurate records. ~ Perform associate development tasks, including mentoring and performance management. ~ Successfully work with and through both managers and associates of other departments within the Store. ~ Required to perform multiple duties in a high-energy, fast-paced working environment ~ Speak clearly and listen effectively in dealing with customers/associates, both in person and over the phone. ~ Complete CarMax provided training in all areas of the Service-Operations process. ~ Satisfactory completion of Entry MAP is required (applicable to internal CarMax associates only).