Customer Solutions Manager - Cisco Systems Inc., Virginia Beach, VA Job Details

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Table.Right {float: Right;text-align: Right;border:0;padding:3px;} DIV.VEclearFloatAfterElement {clear:both;visibility:hidden;height:0px;} Requisition #: R917248 Location: UNITED STATES.VIRGINIA.HERNDON
Job Title: Customer Solutions Manager Region: AMERICAS
Area of Interest: Cisco Services (Formerly Customer Advocacy)
Level of Experience: Experienced - Non Manager
Flexible Work Option: Yes
Job Description: Job Responsibilities:

 Lead major client projects and programs in the US Federal Defense area focused on IT Strategy; Technology Lifecycle Management; Business / IT Process; IT Governance; Operations Management; and / or Change Management;
 Manage, and collaborate with, resources from extended Cisco team and client
 Lead Program Management Office / Strategic Architecture Office
 Develop trusted advisor relationships with senior and C-Level IT, business, and clinical clients; act as “executive advisor” in this capacity
 Scope, estimate, and price client consulting engagements including the approach and structure of the work, deliverables, work estimates, staff requirements, project workplans, timelines, and scope.
 Lead consulting teams to deliver Federal/DoD client engagements, including: mission and IT requirements, business justification models, business use cases, re-engineered workflows, program plans and roadmaps, organizational designs, change management and communication plans, business and technical architectures, and business capabilities and solutions
 Manage project resources, budgets, scope, and timelines to plan and communicates status regularly internally and externally with clients, account teams and other Cisco teams
 Identify key current and possible future problems; solve these problems inter-dependently using professional knowledge, seasoned judgment and through consensus building of multiple parties
 Convert client deliverables and approaches into reusable practice assets and knowledge capital
 Support ongoing business development, including: present at client meetings and EBC’s, train field sales staff; conduct client workshops; participate in account planning and BVA sessions; and partner with Federal industry teams; develop strategies and account plans to support solution selling activities
 Train and develop Advisory Services and client delivery staff including providing direction and support on client deliverables, providing quality assurance, and coaching and mentoring on communication and client interaction
 Establish and maintain relationships with delivery / implementation partners

Knowledge & Skills Required:

 Proven track record of delivering client programs and projects, highlighted by strong: management skills – including planning and estimating; delivery and deliverable creation; scope management; risk and issue management; and resources and budget management
 Skilled in the full client delivery lifecycle, including: business planning; data analysis; process analysis and design; business and functional requirements analysis; program roadmap creation; design; build; test; implement and operate
 Proven business case development skills, including: experience with both quantitative and qualitative analysis and demonstrable experience with Federal Defense area business justification
 Demonstrated expertise including application of technology and change management for one or more Federal/Defense areas of focus.
 Proven success working in and/or leading teams using a structured project methodology
 Proven ability to manage and motivate diverse teams – multi-company, cross-functional/technical teams – to deliver programs and projects on time and on budget
 Strong customer executive-facing experience; ability to build client relationships and create client satisfaction throughout the project lifecycle
 Strong leadership; communication and interpersonal skills
 Demonstrated executive presence and communication style; communicate persuasively

Experience and Education:
 At least 12 years experience in management / technology consulting with strong track record of progressive experience and responsibility. Experience with Big(5) firms, management consulting firms, and systems integration firms preferred
 Ten or more years of functional or industry experience relevant to strategic areas of focus in Federal/Defense area
 Five or more years of delivery experience in Federal Government
 Bachelors degree and strong academic performance; MBA or advanced degree desirable
 Willing to travel 60% – 80% of the time to support client engagements and client business development activities, primarily in the United States Table.Right {float: Right;text-align: Right;border:0;padding:3px;} DIV.VEclearFloatAfterElement {clear:both;visibility:hidden;height:0px;} Cisco is an Affirmative Action and Equal Opportunity Employer

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