Job ID #: 2619 Location: VA - Richmond, Home Office Position Category: Purchasing Department: Auction Services Division: CarMax Home Office Education Required: Not Indicated Position Type: Full-Time Regular Relocation Provided: Experience Required: Not Indicated PRIMARY DUTIES AND RESPONSIBILITIES: 1.Provide customer service to registered CarMax auction dealers, and store associates (Business Office & Buyers Office) by logging in to the Auction phone line and bringing all issues to resolution. Notes are updated in the Wholesale Registration System, follow up emails or phones calls are made if applicable. Partner with Department Director on more complex issues. •Make prompt decisions if dealers can attend our auctions. •Assist dealers with issues when logging on to the CarMax Auctions web site •Fax/Mail/Email packets, run lists, performance reports to dealers •Promote the equities of Carmax Auctions to potential customers. •Review phone calls to discover opportunities for better customer service. 2.Register Dealers to attend our Auctions: •Understand all state and local requirements for dealers attending our auctions. •Follow up with dealers/financial institutions to acquire missing documents/information. 3.Determine Initial Check Writing limits •Run and interpret Credit Bureaus and Lexis Nexis reports. •Determine dealer’s initial check writing limit. •Communicate check writing limit to dealers 4.Provide Leadership to Registration Process by participating in quarterly rotating “Cell Leader” program •Track and communicate teams progress toward daily goals. •Re-align resources as needed to accomplish goals. •Recognize and provide feedback on strong performances and opportunities of team members 5.Other duties as assigned." />
.sn_table td { padding: 4px 25px; } Share:
var form = document.jobDetails function availableLocalesChanged() { form.functionName.value = 'renderWithNewLocale' //alert(form.action + " " + form.functionName.value) form.submit() }
BRIEF POSITION SUMMARY: This position plays a vital role for CarMax auctions by registering dealers and ensuring all required documents are received and processed correctly and providing support to auction managers, dealers and stores via phone, email and fax.
PRIMARY DUTIES AND RESPONSIBILITIES: 1.Provide customer service to registered CarMax auction dealers, and store associates (Business Office & Buyers Office) by logging in to the Auction phone line and bringing all issues to resolution. Notes are updated in the Wholesale Registration System, follow up emails or phones calls are made if applicable. Partner with Department Director on more complex issues. •Make prompt decisions if dealers can attend our auctions. •Assist dealers with issues when logging on to the CarMax Auctions web site •Fax/Mail/Email packets, run lists, performance reports to dealers •Promote the equities of Carmax Auctions to potential customers. •Review phone calls to discover opportunities for better customer service. 2.Register Dealers to attend our Auctions: •Understand all state and local requirements for dealers attending our auctions. •Follow up with dealers/financial institutions to acquire missing documents/information. 3.Determine Initial Check Writing limits •Run and interpret Credit Bureaus and Lexis Nexis reports. •Determine dealer’s initial check writing limit. •Communicate check writing limit to dealers 4.Provide Leadership to Registration Process by participating in quarterly rotating “Cell Leader” program •Track and communicate teams progress toward daily goals. •Re-align resources as needed to accomplish goals. •Recognize and provide feedback on strong performances and opportunities of team members 5.Other duties as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Strong communications skills •Strong internal and external customer service and organization skills. •Strong teamwork behaviors in line with CarMax values •Ability to work independently with limited supervision •Demonstrated ability to manage multiple tasks and results focused •Ability to establish working relationships with associates at all levels of the company •Ability to communicate effectively (written and verbal) with associates, managers, customers, and suppliers •Ability to convey a professional and positive image to customers and associates
