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Show me jobs like this one| Job Ref: | 32101 |
| Industry: | Insurance |
| Job Type: | Full Time |
| State: | Georgia (GA) |
| City: | Johns Creek |
| Employer: | State Farm Insurance |
| Post Date: | 04/10/2012 |
| Job Description: |
Why State Farm? Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime. From diverse backgrounds and talent, to meaningful work and comprehensive benefits, :Like a good neighbor...: isn't just a slogan. It's who we are and how we do business. WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION? Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers. A claim representative investigates, evaluates, negotiates, and settles claims. At State Farm, our claim representatives support the mission and values of our company by providing Good Neighbor Service throughout the claims handling process. The primary responsibilities of an auto claim representative include: Working with customers, State Farm agents, attorneys, witnesses, repair shops and service providers to settle automobile accident claimsInvestigating and evaluating the facts of a claim, which could include damage to property or injury to peopleEvaluating, negotiating, and settling claims within authority levelsMaintaining the confidentiality of claim informationUsing State Farm claims systems and other technologies to perform job dutiesCommunicating with customers and associates over the telephone, in person, and in written correspondenceWorking under management supervision with attorneys, in the defense of lawsuitsWorking in a collaborative team environment to handle a large volume of claims, primarily over the telephoneProviding assignments and direction to claim processors and claim service assistantsCoordinating or participating in special projects, as assigned WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION? Successful completion of required training programs and all licensing requirements, including continuing education for licensingAbility to communicate clearly, professionally, and empatheticallyAbility to learn and apply knowledge of insurance contracts, claim policies and procedures, and customer service philosophiesAbility to learn and utilize computer systems and other technologiesAbility to develop and apply knowledge of injury, property and liability issues to handle claims within authorityAbility to maintain quality work product and professionalism, even when work volume is highAbility to empathize with, actively listen to, and deal sensitively and professionally with customers, many of whom are experiencing the stress of a claim situationAbility to organize and prioritize work, meet deadlines, and manage changing priorities effectivelyCritical competencies include, but are not limited to, communication, relationship building, critical thinking, customer focus, accountability and quality See For Yourself ITEMS OF NOTE May be required to drive motor vehicles and/or travel via commercial transportationMust maintain a valid license to lawfully operate vehicles as directed/requested by State FarmThis position may require non-standard work hours or varying shifts ADDITIONAL INFORMATION Requirements of this position include the completion of required policy testing, computer based training, core courses and attendance at Auto Claim School in Bloomington, IL. In addition, fulfillment of the requirements to receive and maintain a South Carolina Adjusters license is required. The inability to successfully complete these requirements in the provided timeframe could directly impact your job performance and potentially affect your employment with State Farm Insurance. Candidates must be shift flexible within our current operating hours of 7:00 a.m. to 8:00 p.m. Monday-Friday, Saturdays 8:30 a.m. to 6:00 p.m. and holidays as required. Hours and days of operation are subject to change as needed to sustain high levels of customer service. BENEFITS: TOTAL REWARDS Our Total Rewards benefits package includes: Competitive starting salary Annual merit reviews Annual bonus potential You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more. To search for more information on careers in the U.S., visit statefarm.com/careers. To search for more information on careers in Canada, visit statefarm.ca/careers. State Farm Insurance is an equal opportunity employer |
