Vacancy has expired
Show me jobs like this one| Job Ref: | 32103 |
| Industry: | Insurance |
| Job Type: | Full Time |
| State: | Georgia (GA) |
| City: | Johns Creek |
| Employer: | State Farm Insurance |
| Post Date: | 04/10/2012 |
| Job Description: |
Why State Farm? Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime. From diverse backgrounds and talent, to meaningful work and comprehensive benefits, :Like a good neighbor...: isn't just a slogan. It's who we are and how we do business. WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION? Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers. Claim processors apply claim settlement procedures to review and process claims. At State Farm, our claim processors support the mission and values of our company by providing Good Neighbor service throughout the claim handling process. The primary responsibilities of an auto claim processor include: Applying claims settlement procedures to process claims, initiate claim payments, and close claim files under the direction of claim representatives or claims managementCommunicating with customers and associates over the telephone, in person, and in written correspondenceMaintaining the confidentiality of claim informationUsing State Farm claims systems and other technologies to perform job duties Working in a collaborative team environment to handle a large volume of claims and telephone calls WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION? Successful completion of required training programs and all licensing requirements, including continuing education for licensingAbility to learn and apply claims policies and proceduresAbility to develop and apply knowledge of insurance contracts, customer service philosophy, automotive repair methods and parts, and medical and anatomical terminologyAbility to communicate clearly, professionally, and empatheticallyAbility to maintain quality work product and professionalism, even when work volume is highAbility to learn and utilize computer systems and other technologiesAbility to organize and prioritize work, meet deadlines, and manage changing priorities effectivelyCritical competencies include, but are not limited to: adaptability, communication, teamwork, accountability, customer focus, and quality See For Yourself ITEMS OF NOTE May be required to drive motor vehicles and/or travel via commercial transportationMust maintain a valid license to lawfully operate vehicles as directed/requested by State FarmThis position may require non-standard work hours or varying shifts ADDITIONAL INFORMATION Requirements of this position include the completion of required policy testing, computer based training, core courses and attendance at Auto Claim School in Bloomington, IL. In addition, fulfillment of the requirements to receive and maintain a South Carolina Adjusters license is required. The inability to successfully complete these requirements in the provided timeframe could directly impact your job performance and potentially affect your employment with State Farm Insurance. Candidates must be shift flexible within our current operating hours of 7:00 a.m. to 8:00 p.m. Monday-Friday, Saturdays 8:30 a.m. to 6:00 p.m. and holidays as required. Hours and days of operation are subject to change as needed to sustain high levels of customer service. BENEFITS: TOTAL REWARDS Our Total Rewards benefits package includes: Competitive starting salary Annual merit reviews Annual bonus potential You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more. To search for more information on careers in the U.S., visit statefarm.com/careers. To search for more information on careers in Canada, visit statefarm.ca/careers. State Farm Insurance is an equal opportunity employer |
