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|Job Type:||Full Time|
|Employer:|| Verizon Wireless|
Support project management and CAM teams with daily support activities. Assist in troubleshooting and resolution of issues discovered during QA and production warranty periods. Coordination of cross functional, cross partner QA activities. Act as a key member in project team providing IT direction and consultation. Assist with end user documentation and comprehension of solutions. This position works as a member of the Technical Support /Services team. Typically, the incumbent will require close supervision and a significant amount of training. However, it is expected that the Member of Technical Staff will increasingly demonstrate the ability to work independently. Works as a team member on small to intermediate size technical projects of low to average complexity. Works under the direction and supervision of senior Technical Support/Services staff and management. Completes assigned technical tasks on time (e.g., design, development, implementation, testing, maintenance, etc.). Proactively monitors and controls all production systems and networks to maximize systems availability. Performs problem resolution activities according to established procedures and makes supervised-decisions that impact assignments. Resolves assigned Trouble Tickets within the established timeframes while providing quality customer service. Proactively communicates status reports and issues to manager. Successfully completes all relevant general and technical training programs in accordance with Performance Agreement goals and objectives.
Bachelor degree in Computer Science/Information Systems and some experience in a network/data center operations, hardware/software support, and/or client relations position is preferred; or an equivalent combination of education and work experience Technical aptitude, including the ability to understand detailed technical information PC literacy, including working knowledge of desktop applications (e.g., Microsoft Office, e-mail, etc.) Working knowledge of information systems concepts Good interpersonal skills, including the ability to follow directions Good organizational and problem solving abilities Good verbal and written communication skills
Equal Employment Opportunity
We are an equal opportunity employer m/f/d/v.