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|Job Type:||Full Time|
|Employer:|| Verizon Wireless|
Optimizes the network using traditional means. Investigates and resolves customer complaints regarding service. Works on customer complaints and trouble tickets by examining/interpreting performance metrics (i.e. dropped calls, throughput rates) and data to determine what issues are most impactful. Typically addresses 6-12 issues per day—several times per week must conduct drive testing/field visits to resolve customer complaints and improve areas of troubleshooting. Configures systems and adds new equipment to network. Turns on new cell sites, making sure site is properly integrated into network and optimized for peak performance. Interfaces with all levels of management. Collaborates with other Network groups, (e.g., real estate, RF design, system performance, construction, etc.). Typically manages multiple projects at a time. Uses traditional means of finding and resolving system issues. Utilizes multiple tools to optimize system performance.
Ability to provide excellent customer experiences from the network side of the business. Ability to launch and optimize the 4G network with a strong sense of urgency. Ability to work flexible hours and support night, weekend, or holiday work is required.
Bachelor’s degree in Electrical Engineering or other related degree. Master’s degree a plus. 2-5 years of experience in the cellular or telecommunications’ industry. Proficiency in Microsoft Office: Excel, Word, PowerPoint and Access. Strong analytic, interpersonal, and communication skills are required. Strong troubleshooting skills. Strong problem solving abilities. Moderate to minimum supervision over work product. Works independently on routine research and reporting functions. Demonstrated project management skills. Required - drivers license and good driving record
Experience on ALU RAN a Plus. Knowledge of hardware/software configurations, strong data analysis skills, and experience giving presentations a must. Work location/job responsibilities require that candidate reside within or near the Lafayette/Lake Charles, Louisiana area.
Equal Employment Opportunity
We are an equal opportunity employer m/f/d/v.