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Store position description
The Assistant Business Office Manager (ABOM) is the team leader to all Business Office Associates (BOA). The ABOM is responsible for assisting in the management and operation of the store's business office, which typically consists of a staff of 15-20 associates. The business office team is responsible for the following critical areas: processing paperwork, warranties, DMV and Title Management, accounts payable, cash office administration and delivering exceptional customer service. Business Office Managers interact daily with sales, purchasing and operations teams. The ABOM is responsible for assisting the BOM with recruiting, hiring, training and continuing development of all BOAs and handling performance issues. Provides support to the team and ensures that processes and procedures are followed. Minimum 2+ years retail management experience, managing people in a fast paced, service oriented environment. Proven ability to lead, train and develop associates by practicing a hands-on management style. Must be very detail oriented and process oriented. Ability to work well under stress and handle difficult situations with customers and associates. Excellent customer service skills. Willingness to work long hours and demonstrate flexibility. Satisfactory completion of Entry MAP is required. Ability to relocate often necessary for advancement opportunities to higher volume locations or to Business Office Manager positions.