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Show me jobs like this one| Company: | Cisco Systems Inc. |
| Job Ref: | 47319803 |
| Industry: | Customer Service |
| State: | New York (NY) |
| City: | New York |
| Post Date: | 04/23/2012 |
| Job Description: |
Cisco Career Connection Job Description JavaScript Warning! Your browser must be configured to support JavaScript before you can apply. Once you have properly configured your browser please try again. The form below WILL NOT submit until JavaScript is enabled. Table.Right {float: Right;text-align: Right;border:0;padding:3px;} DIV.VEclearFloatAfterElement {clear:both;visibility:hidden;height:0px;} Requisition #: R908377 Location: UNITED STATES.NEW YORK.OFFSITE Job Title: Network Consulting Engineer- Contact Center Region: AMERICAS Area of Interest: Cisco Services (Formerly Customer Advocacy) Level of Experience: Experienced - Non Manager Flexible Work Option: No Job Description: The Contact Center Voice Practice seeks a Network Consulting Engineer to help customers maximize network availability and functionality to achieve their business goals. The NCE delivers the technologies; solutions and services customers need to expertly manage their networks. In this role, you will be "Cisco's face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. With a seasoned mix of broad networking knowledge and specific area expertise, as well as excellent Customer Relationship Management (CRM) skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers. Typically requires BS, CS, University degree or equivalent plus 8+ years experience in network engineering or telecommunications support environment. Advanced degree strongly preferred. Expert level knowledge in TWO of the following and strong knowledge in all other areas of: IP internetworking, IBM internetworking, LAN Switching, ATM Voice technologies, IP Telephony, SAN, CDN, Optical, Wireless, IPCC, WAN protocols (Frame Relay, ISDN), IP Routing protocols (IGRP, OSPF, EIGRP, BGP). * Hands on experience programming IVR and ACDs. * Experience on integration for CTI desktop and CTI server applications * Proficient in all of the following technologies: CTI, call center, network, database Knowledgeable of Advanced Services Program model deliverables and expectations. Be able to articulate value-add to Customer. Leading edge technology design assistance for primary accounts. -Cross-functional contribution and impact with development engineering on product development and serviceability design. Work locations available nationally. This position will require 50% travel. Table.Right {float: Right;text-align: Right;border:0;padding:3px;} DIV.VEclearFloatAfterElement {clear:both;visibility:hidden;height:0px;} Cisco is an Affirmative Action and Equal Opportunity Employer Cisco is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: , E-Verity Right to Work Poster: , | | © 1992-2012 Cisco Systems Inc. All rights reserved. | | | |
